FAQ

Everything you're wondering

Straight answers on trials, devices, payments, and setup. If yours isn't here, WhatsApp us — a real person replies in minutes.

Can I try it free, and is there a guarantee?

Both. Start a free trial over WhatsApp and put the service through a real game night before you pay anything. Once you subscribe, every plan carries a 7-day money-back guarantee — if it's not for you in the first week, message us and you get your money back. No contract, no hoops.

How many screens can stream at once?

That depends on your plan — plans cover one to four devices streaming at the same time. You can install the app on as many screens as you like; the plan only sets how many play at once. Hockey in the living room while someone catches the soccer upstairs? Tell us on WhatsApp and we'll match the plan to your household.

What internet speed do I need for live sports?

A stable 10 Mbps is enough for smooth HD, and we recommend 25 Mbps or more for 4K. Fast action shows every hiccup, so a steady connection matters more than a big number. Most Bell, Rogers and Telus home internet plans clear both easily. On big nights, a wired Ethernet connection or a TV close to the router helps.

Are the big leagues and premium sports channels included?

Yes. Live sports come with every plan — NHL, NFL, NBA, MLB, soccer, UFC and F1 — with the big games in 4K. Premium adds dedicated premium sports channels, Anti-Freeze™ streaming for fewer interruptions, and Catch-Up, so a game that started while you were driving home isn't lost.

How long does setup take?

About ten minutes, and you won't be doing it alone. After you sign up, we send your login by WhatsApp or email and walk you through installing the app on your Smart TV, Firestick, Android box, iPhone or computer. Most fans are streaming within 10 minutes — message us before puck drop and there's usually time to spare.

Which devices does it work on?

Pretty much any screen in the house: Samsung and LG Smart TVs, Amazon Firestick and Fire TV, Android TV and Android boxes, Apple TV, iPhone and iPad, Android phones and tablets, MAG boxes, and Windows or Mac computers — so you can follow the game from the cottage, too. Not sure about your model? Send it on WhatsApp and we'll confirm before you pay.

How does the free trial work?

Message us on WhatsApp and we'll set up a trial login on your device the same day — no payment details needed. Put on a live game and judge the picture, the channels and how it handles fast action on your own TV. If it passes, we switch you to a full subscription on the spot; if not, you owe nothing.

How do I pay?

Interac e-Transfer is the simplest option for Canadian fans — it's usually instant and has no fees. We accept other payment options too; ask on WhatsApp and we'll set up whatever works for you. There's no auto-billing: your plan never renews or charges you without your say-so, even in the middle of the season.

How fast is activation after I pay?

Minutes. Once your payment is confirmed — usually right away with Interac e-Transfer — we send your login by WhatsApp or email and stay with you until the first stream plays. Most activations are done within 10–15 minutes of payment, so a payment sent during the pregame show usually has you watching by opening faceoff.

Still have a question?

Skip the guesswork — reach us and get an answer from a real person, usually within minutes.